Grubhub Campus Dining

Grubhub Campus Dining is a service provided by Grubhub and the University of Richmond which enables students, faculty, and staff, and visitors from the community, to order and pay for meals ahead of time from on-campus dining venues:

  • Eight-Fifteen at Boatwright
  • Lou’s
  • Passport Café
  • FlavUR
  • Robins Center and Robins Stadium
  • Tyler’s
  • The Cellar

With Grubhub's campus dining app, you can place orders using Dining Dollars, SpiderCard, or your personal credit/debit card.

The easiest way to get a Grubhub campus dining account is to use your smartphone or mobile device to scan the Grubhub campus dining QR code, found at all locations on campus, and follow the instruction prompts.

Or you can use this alternative method.

All Grubhub campus dining orders are pick-up orders. We do not deliver on campus.

 

Frequently Asked Questions

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  • If I already have a "regular" Grubhub account, can I also sign up for Grubhub campus dining?

    Yes, you can have both Grubhub accounts- UR dining and off-campus dining. To sign up for Grubhub campus dining with access to your dining dollars, use your UR email address and URID.

    If you already have Grubhub, go to your Account and click on Campus Dining. Then search for University of Richmond. Choose your affiliation and submit. You will now have the option to order from UR retail locations or off-campus.

  • What is the best way to order? App or Kiosk?

    Using the Grubhub app allows for hands-free transactions and easy text tracking of your order: you order, pay, and receive your receipt on your mobile device.

    The Cellar, Eight-Fifteen, Organic Krush, Passport, and Tyler’s offer touchscreen kiosks for ordering on location. All orders, whether from the app or the kiosk, are "single stream," meaning all orders are fulfilled as they are received. You can not jump the line by ordering on the kiosk.

    We recommend using the Grubhub app and attaching your mobile phone number to your account.

  • Can I make special requests when ordering?
    Adding or changing food items in the notes will not be honored (i.e. extra cheese, add chips, etc.)
  • What if I have an allergy?
    Comment in the notes when placing your order with information about your allergy. Staff will do their best to accommodate your request. If it highly recommended that you attached your phone number to your Grubhub app so that staff may contact you if there is an issue with your order.
  • How can I find out if my order is ready?

    Please only pick up your order after you receive a text letting you know it is ready. To receive texts, connect your phone number to the Grubhub app.

    You can track your order by:

    1. Checking your order in the app
      • green means your order is ready
      • yellow means your order is in progress
      • gray means your order is in line
    2. Making a mental note of your two-digit order number, then scroll to the bottom of your order page to see the GrubhubTV screen in real-time. 
  • Where will I pick up my food after ordering from Grubhub campus dining?

    You will pick up your food at the Grubhub campus dining pick-up counter inside the UR campus restaurant that you ordered from. Wait times vary by location.

  • Can I get reimbursed if I forget to pick up my order?

    You will not be reimbursed if you forget to pick up your order. Orders should be picked up within 30 minutes from the time the Grubhub app notifies you that your order is ready for pickup. Orders will not be held after 30 minutes, and subsequently will be discarded.

  • Can I pay for food ordered from Grubhub campus dining with my UR campus meal plan?

    Yes, only orders placed from our on-campus restaurants will accept dining dollars or Spidercard. You can also pay using your personal credit or debit card.

  • Does Grubhub split payments between dining dollars and other payment options?
    No, Grubhub does not allow you to split tenders between dining dollars and other payment options. Meaning you need to make sure you have enough money available in dining dollars before you place a Grubhub order. If you do not have enough money for your purchase, you can manually select the personal credit/debit card option within the Grubhub campus dining app to successfully place your order.
  • How will I receive notifications of my cancelled orders?

    Notifications of your cancelled orders will appear in the "order history" screen of your Grubhub app. Corresponding refunds should also appear within your Dining meal plan account or your personal credit card account. Cancellation notifications will not arrive via email. If your phone number is attached to your Grubhub account you will also receive a text.

  • What happens if I place an order with the Grubhub app but I don’t have enough money on my SpiderCard?

    The Grubhub campus dining app will give you an error message preventing you from using your dining dollars to complete your order. The error message will vary depending on your mobile device’s operating system.

    To add funds to dining dollars or Spidercard, contact the OneCard office.

  • How can I check my Dining Dollars balance?
    To check your balance go to  https://onecardweb.richmond.edu and login with your netid and password.
  • Can I use the Grubhub campus dining application to order from restaurants that are off-campus?
    Yes, the Grubhub campus dining application has an off-campus option that allows you to buy food with a credit card from off-campus restaurants. With off-campus dining, you will need to make your own food delivery arrangements.
  • Why did I receive different "order #s" for the same Grubhub order?

    The first order # that you receive within your Grubhub app gives you an idea of how many orders are ahead of yours. Shortly thereafter, you will receive an email to your account associated with your Grubhub app with a second order #. This second number is your receipt number. The order # on your receipt is an official transaction # which you can use for future reference if necessary. The receipt on your pick-up bag will show the line placement number.

     

    Here is an example of a receipt.

  • How can I request menu items to be added?
    If you have an idea for our menus, please contact the manager of the location where you’d like to see the item added to the menu.